Last Updated: 9/25/2023
At DrugsBank.pk, we strive to provide high-quality healthcare products and services. Your satisfaction is important to us, and we want you to have a positive shopping experience. If for any reason you are not satisfied with your purchase, we offer a Refund and Return Policy to address your concerns.
1. Eligibility for Returns
You may be eligible for a return if:
a. The items delivered are faulty, damaged, or do not match the product description specified in the product catalogue.
b. You notify us of your intent to return the items within 24 hours of delivery.
2. Return Conditions
a. Returned items must be unused and in their original packaging.
b. Due to the sensitive nature of our products, DrugsBank cannot accept any returns after 24 hours of delivery.
3. How to Initiate a Return
If you believe you are eligible for a return, please follow these steps:
a. Check Your Package: Upon delivery, carefully inspect your package and the contents to ensure they meet your expectations and are free from damage.
b. Notify Us: If you discover any issues with your order, please contact our customer support team within 24 hours of delivery. You can reach us at info@drugsbank.pk or 03349007588.
4. Return Processing Time
Once you have initiated a return and we have received your request, please allow approximately 72 hours for us to process your return. During this time, we will review your request, assess the condition of the returned items, and arrange for the appropriate refund or replacement.
5. Refund and Replacement
a. If your return is approved, you may be eligible for a refund or a replacement, depending on your preference and product availability.
b. Refunds will be processed to the original payment method used for the purchase.
c. In cases where a replacement is issued, we will make every effort to provide you with the same or a similar product to ensure your satisfaction.
6. Contact Us
If you have any questions or need assistance with a return, please do not hesitate to contact our customer support team. We are here to help you.
info@drugsbank.pk
03349007588
7. Changes to the Refund and Return Policy
We reserve the right to update or modify our Refund and Return Policy at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of our services after such changes constitutes your acceptance of the revised policy.
Thank you for choosing DrugsBank.pk. We are committed to providing you with high-quality products and services, and we appreciate your trust in us.